LetMeBeClear

We all get terrible customer support these days. Especially phone support. I think we have been slowly conditioned to accept it.

Since I was surprised today by excellent support, I had to say something.

I made plane reservations for my brother, his lovely wife and my cutie nephew. I was on the phone with my brother while making the reservations and holding the phone in my left hand. It is my only excuse.

When I received the confirmation, I realized that I had left the R out of Christi - so she became CHISTI. That could have been a terrible problem with the travel restrictions these days.

I reluctantly called the airline and just pressed "0" to get a person. Almost immediately a cheerful person came on the line. I explained the problem, she looked up the reservation, stifled a quick chuckle and said it was not problem but she would have to get someone else to change it. She put me on hold. Less than a minute later, she was back and confirmed that the change had been made and asked if there was anything else she could help with.

Cheers! to Excellent Customer support. It matters.
And if you are wondering, it was SOUTHWEST.